Vice President of Customer Care
Gerardo “Jerry” Galvan started at Austin Energy in July 2016 as the Vice President of Customer Care. Galvan has more than 15 years of experience directing and leading high-volume call centers.
At Austin Energy, Galvan is responsible for the City of Austin’s Utility Contact Center, Austin 3-1-1 — the City’s 24-hour information center — and customer service management, including customer escalations and the Customer Assistance Program.
Prior to joining the Austin Energy team, Galvan spent more than eight years at a large Midwest electric & natural gas utility with more than 2 million customers. Before that, he worked here in central Texas at Texas Guaranteed Student Loan Corporation.
At Austin Energy, Galvan has asked his teams to focus on improving our customers’ experience. This is what our brand promise is all about — Customer Driven. Community Focused.
Galvan has a Bachelor of Arts in Economics from The University of Texas at Austin. He joined the Greater Austin Hispanic Chamber of Commerce Board in 2018, and also serves on the chamber’s foundation, helping to raise resources to support community initiatives.